EXOVA Privacy Policy

Last Updated: April 20, 2026

EXOVA website is owned by Shenzhen Jingwei Technology Co., Ltd, which is a data controller of your personal data.

EXOVA ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the information you provide while using EXOVA exoskeleton products and related services.

Personal information we collect:

1. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Includes your name, email address, phone number, mailing address, and other similar details.

• Usage Data: This includes information such as the time you accessed our website, your IP address, browser type, device information, pages visited, and interactions with those pages.

• Product Usage Information: We may collect data related to your use of EXOVA products, including health status, frequency of function use, and other usage-related information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: This includes processing orders, offering customer support, providing product warranties, and improving our products and services.

• Personalized Experience: Tailoring our services to your interests, needs, and preferences.

• Analysis and Improvement: Using data to enhance products, optimize services, and improve user experience.

• Legal Compliance: To comply with applicable laws, regulations, and governmental requests.

3. How We Protect Your Information

We take all reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use encryption and other security technologies to ensure that your information is secure during transmission.

4. Information Sharing and Disclosure

We will not sell, rent, or share your personal information with third parties, except in the following cases:

• Partners and Service Providers: We may share your information with third-party partners (such as payment processors, logistics companies, etc.) who help us provide and improve our services. These partners only use your data as necessary and must adhere to proper data protection practices.

• Legal Requirements: We may disclose your personal information if required to do so by law or to protect our rights, property, or the safety of others.

5. Your Rights

You have the right to access, correct, delete, and, in some cases, restrict or transfer your personal information. If you wish to exercise these rights, please contact us using the customer support channels provided.

6. Data Storage and Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy or for as long as required by applicable law.

7. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be notified by posting the updated version on this page. We encourage you to review this Policy periodically for the latest information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@exova.tech

• Customer Service Phone: +86 147 7616 3219

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to merrill@jwrfpa.com.